The Jersey Place

Shop

FAQ

You will receive your order around the 28th of the month if it was placed before the 5th. Please note that if the item purchased for is readily available, you will be notified and will get it within a week.

You can contact +260 96 4917031 or email [email protected] to cancel the order.

We will refund within 7 days.

  1. On the 5th of every month and estimated delivery is the 28th of that month.
  2. On the 15th and estimated delivery is the 8th of the following month

Also note that sometimes there might be potential delivery delays based on the shipping company & airlines as this is not in power of The Jersey Place. When this happens, The Jersey Place will keep in touch and share updates on the status of the package to you the customer.

You can contact +260 96 4917031 or email [email protected] to make the change as long as it is before order deadline.

You will automatically receive the invoice just after purchase is made.

You can contact +260 96 4917031 or email [email protected] to apply for a refund or replacement

You can contact +260 96 4917031 or email [email protected] to make the change as long as it is before order deadline.

You will receive your order tracking info on the dispatch confirmation email from [email protected] Please allow the full delivery time before contacting.

On occasions we are unable to send all the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your dispatch note.

We will refund any payment taken for items not sent.

You can use Visa card,Mastercard, MTN Mobile money & Airtel money. We take security very seriously so rest assured when you enter any of your details, they’ll be safe with us.

Updates on the progress of the order will be sent and you the customer will be given the option to apply for a refund or you could wait for the order to arrive.

Most promotions apply automatically at checkout. If you have a discount code or promotional code it has to be entered in the box which states ‘Enter Your Promo code’, enter your promotion code and click the REDEEM button.

Our email address is [email protected]
Contact: +260 96 4917031
Ensure you give us your order number for a quicker resolution.

We will endeavor to get back to you at the earliest.

Opening hours: 24/7

Image Newletter